TT PC WORLD - NPO 200/910
Course Overview
Basic Computer Training
Introduction to computers
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Outlook
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Cost: R1 000
Duration: 4 weeks
Requirements: ID/Passport
Certification: Yes
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Call Centre
Telephone Etiquette
Handling Difficult Customers
Product Knowledge
Departments
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Cost: R2 000
Duration: 4 weeks
Requirements: Grade 10
Certification: Yes
Data Capturing
Introduction to computers
Microsoft Word
Microsoft Excel
Typing speed
Filing
Outlook
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Cost: R2 500
Duration: 4 weeks
Requirements: Grade 10
Certification: Yes
Business Management
Office Administration
Principles of Management
Customer Relationship Management
Inventory Management
Customer Service
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Cost: R6 500
Duration: 3 Months
Requirements: Grade 12
Certification: Yes
Office Administration
Typing Skills
Call Centre
Introduction to computers
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Outlook
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Cost: R5 100
Duration: 2 Months
Requirements: Grade 10
Certification: Yes
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Principles of Management
Functions of Management
Levels of Management
14 Principles of Management
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Cost: R 2 700
Duration: 4 Weeks
Requirements: Admin Exp
Certification: Yes
Customer Service
The importance of CS
CS Duties
CS DOs and Don'ts
CS Skillsets
Self-Care
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Cost: R 1 200
Duration: 5 Days
Requirements: Grade 10
Certification: Yes
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Cascade Style Sheet
Basic Structure
Comments
Selectors and Color Property
Backgrounds & Borders
Box Model
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Cost: R 750
Duration: 5 Days
Requirements: N/A
Certification: Yes
Inventory Management
Objectives of IM
Types of IM
Methods of IM
Inventory Accounting
Categories of Inventory
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Cost: R 2 400
Duration: 4 Weeks
Requirements: Grade 10
Certification: Yes
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CRM
Benefits of CRM
Main Components
CRM Process
Roles of CRMs
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Cost: R 2 700
Duration: 4 Weeks
Requirements: Admin Exp
Certification: Yes
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Our Learning Structure
Basic Computer Training
This course is completed in 4 (four) weeks from the registration date. Whether be, full-time, part-time, or online studying.
Data Capturing
This course is completed in 4 (four) weeks from the registration date. Whether be, full-time, part-time, or online studying.
Call Centre
This course runs for 4 weeks and prepares a student on how to handle calls and clients in a business.
Office Administration
This course runs for 2 months and prepares a student on how to handle paperwork, data capturing, calls, and clients in a business.
Assignments
Assignments are to examine how far a student has learned and is ready to apply the skills attained in the business world.